Shipping policy

Processing Times

Orders are packed with care and dispatched within 1–2 business days (Monday–Friday).
You will receive a dispatch confirmation email with tracking details once your order has been shipped.

Please note: During launch periods, sales and holidays, processing times may be slightly longer.

UK Delivery

We ship all UK orders with Royal Mail Tracked services.

Service	Estimated Delivery Time	Price
Royal Mail Tracked 48	2–3 business days from dispatch	£4.00
Royal Mail Tracked 24	1–2 business days from dispatch	£6.00

Delivery times are estimates and not guaranteed.

Ireland Delivery

We ship to Ireland via Royal Mail International Tracked.

Location	Estimated Delivery Time	Price
Republic of Ireland	3–7 business days from dispatch	£9.00

Customs & duties (if applicable) are the responsibility of the customer.

Order Tracking

All orders include tracking.
You can track your parcel via the link sent to your email after dispatch.

Delivery Issues

If your order has not arrived within the expected time frame, please allow 48 hours before contacting us — occasionally couriers may experience delays.

For support, please contact us at: katie@willomaclothing.com

Incorrect Address / Failed Delivery

Please ensure your address is entered correctly at checkout.
We are unable to refund or replace orders shipped to an incorrect address provided by the customer.

If your parcel is returned to us due to an incorrect address or non-collection, we can re-ship it — additional postage will apply.

Lost Parcels

Lost parcels are rare, but if your order does not arrive after 10 business days (UK) or 20 business days (Ireland), please email us so we can investigate with Royal Mail.